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Online & in-person consultations — connect from anywhere in India and abroad

Your privacy

Privacy Policy

Sharing your health and contact details takes trust. Here is exactly what we receive, why, and how we look after it.

Online & in-person consultations

01

Introduction

At Dr. Kalyani's Homeopathy & Healing, Dr. Kalyani Patil values the trust you place in her when you visit this website or reach out for a consultation. This policy explains, in plain language, what information we receive, how we use it and the choices you have.

It applies to this website and to the messages you send us through it. It does not apply to other websites or apps, even when we link to them.

02

Information We Collect

We only receive the information you choose to share with us, such as:

  • Your name
  • Your email address
  • Your phone number
  • The details you enter in the booking form, such as your age, city, preferred date and time, whether you'd like an online or in-person consultation, and your health concern
  • Messages and enquiries you send us by WhatsApp, phone or email

The booking form and the pharmacy buttons do not send your details to us directly. They open WhatsApp with a ready-written message, and we receive it only when you press send in WhatsApp.

We also count basic, anonymous information about how the website is used. This is explained under Cookies and Tracking.

03

How We Use Your Information

We use the information you share to:

  • Reply to your questions and enquiries
  • Arrange and provide your consultation, or the remedies you ask about
  • Contact you about your appointment, such as confirming a time or sharing the clinic address for an in-person visit
  • Understand which pages are useful and improve how the website works

We do not use your information to send you advertising.

04

Information Sharing

We do not sell or rent your personal information to anyone.

Your information may pass through the services that make this website and our communication work, described below. We may also share information where the law requires us to.

  • WhatsApp carries the booking and pharmacy messages you send us, under WhatsApp's own privacy policy.
  • Google Fonts supplies the lettering used on this website. To do that, Google receives your device's address on the internet and basic browser details when a page loads.
  • Lovable provides the visitor counting described in the next section.
05

Cookies and Tracking

This website does not use cookies. We count visits with Lovable's visitor analytics, which uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify you. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

On this website it records:

  • The pages you visit and the website you came from
  • Your country
  • Your browser, operating system and type of device (computer, phone or tablet)
  • How long you stay and how fast pages load
  • Errors that happen on a page
  • Which buttons and links you click

Detailed data is kept for 90 days, and daily summaries for one year. All of this is recorded for every visitor, without cookies and without identifying anyone.

If you leave a review on the Reviews page, it is saved only in your own browser so you can see it again. It is not sent to us and other visitors cannot see it. You can remove it at any time by clearing your browser's saved site data.

06

Data Security

We take reasonable care to protect the information you share with us from being accessed, misused or disclosed without permission. Your details are used only to look after your enquiry and consultation, and the clinic address is shared personally, never published on this website.

No method of sending or storing information over the internet is completely secure, so please share only what is needed for your enquiry.

08

Your Privacy Rights

You can ask us to show you, correct or delete the personal information you have shared with us. You can also ask us to stop contacting you.

To make a request, contact us using the details below. We will respond as soon as we reasonably can, subject to the laws that apply.

09

Changes to This Policy

We may update this policy from time to time, for example when the website changes. The latest version will always be on this page, with the date it was last updated shown at the top.

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